Features, emails and extensions
Turn on automatic guest emails, customise the confirmation email, change how the calendar looks, and add capabilities with extensions.
Settings → Features is a single searchable list of switches that change how Roomsy behaves. It is grouped into Email, Reservations, Invoice & Payments and Appearance. Type in Search settings… to find one quickly.
Guest emails
| Setting | What it does |
|---|---|
| Auto-Send Confirmation Email | Emails the guest a confirmation when a booking is created. |
| Auto-Send Cancellation Email | Emails the guest when their booking is cancelled. |
| Include Notes in Confirmation | Adds the booking notes to the confirmation email. |
| CC Additional Emails | Sends a copy of every guest email to the addresses you list, for example your reservations inbox. |
| Confirm / Cancel OTA Reservations | Also emails guests who booked through Booking.com, Expedia and other OTAs. |
| Auto-Send Invoice on Checkout | Emails the invoice when the guest checks out. |
| Hide Room Name in Emails | Leaves the room number out of guest emails. |
To customise the confirmation email, open Settings → Features → Email Templates. Write a personal message that appears after “Dear [guest name],”, with a live preview. Or edit the full template, using tags such as {{company_name}} and {{booking_id}}. Booking details, your contact information and policies are added automatically.
Reservations and invoices
A few switches worth knowing:
- Block Checkout with Balance: don’t check out a guest who still owes money.
- Lock Invoice After Checkout and Lock Dates After Checkout: protect finished stays from accidental edits.
- Auto No-Show on Night Audit: marks unconfirmed reservations as no-show once their arrival date has passed.
- Guest Self-Modify: adds a link to confirmation emails so guests can view and change their own booking.
- Hourly Bookings: time-based bookings with check-in and check-out times, for day-use rooms.
- Default Check-in / Check-out Time: the standard arrival and departure times for your property.
- Require Room Assignment: every booking must have a specific room. When off, bookings can be left unassigned.
- Hide Forecast Charges: hides future nights from the invoice.
- Show Logo / Rate on Registration Card: choose what the printed card shows.
Appearance
Settings → Features → Appearance changes how the calendar looks and what things are called.
- Calendar Days: how many days the booking calendar shows by default (10–30).
- Status Colours: Strong, Light or Classic palettes for booking bars, plus Reservation Font Colour, Reservation Borders and Calendar Date Size.
- Room (Singular / Plural) and Room Type Label: call them Units, Suites, Cabins or Sites throughout the app, which suits apartments and campgrounds.
- Default Charge Name: the description pre-filled when you add a charge to an invoice.
Extensions
Settings → Extensions adds optional capabilities. Browse by category on the left, or filter Active / Inactive, and switch an extension on or off. Extensions with a gear icon have their own settings.
| Category | Examples |
|---|---|
| Payment Processing | Stripe, Square, Authorize.Net, Elavon, Nexio… See Connect a payment gateway. |
| Card Vault | Vaultera, PCI Booking: securely view and charge OTA cards. |
| Channel Manager | Channex, SiteMinder, Hotel Link, Maximojo. See Connect OTAs. |
| Point of Sale | Sell products and post charges to invoices from a POS screen. |
| Report | Extra reports such as Advance Deposits, Booking Source, Customer Type and Geographical. |
| Check-in Automation, Guest Experience, Marketing, Promotions & Discounts, Compliance… | Booking confirmation and invoice emails, customer statements, guest registration requirements in some countries, and more. |
Common questions
How do I send booking confirmation emails automatically?
Turn on Auto-Send Confirmation Email in Settings → Features → Email. Turn on Confirm OTA Reservations as well if guests who booked through an OTA should get your confirmation too.
Can I customise the confirmation email?
Yes. In Email Templates, write a personal message with a live preview, or edit the full template with tags such as {{company_name}} and {{booking_id}}.
Can I call rooms units, cabins or sites?
Yes. Set Room (Singular / Plural) and Room Type Label in Appearance, and the new names are used throughout the app.
Does Roomsy support hourly or day-use bookings?
Yes. Turn on Hourly Bookings for time-based bookings with check-in and check-out times.
Can guests change their own booking?
Yes. Turn on Guest Self-Modify to add a link to confirmation emails that lets guests view and change their booking.
Still stuck?
Our support team answers every message. Inside Roomsy, open Help → Support Request, or email us.